What is FASTag?

FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid account linked to it. It is affixed on the windscreen of your vehicle and enables you to drive through toll plazas, without stopping for cash transactions.

What are the benefits of using FASTag?

Ease of payment - Avoid manual cash payments for toll transactions and save time Online Recharge - FASTag can be recharged online through multiple modes i.e. Payment Gateway through Online Portal / NEFT/ IMPS / POS Locations Ease of Tracking – You get regular SMS alerts each time any transactions are done using the tag

How can I buy FASTag?

You can buy a FASTag by any of the following ways: You could purchase FASTag online and have it delivered to your home. Simply click hereto purchase FASTag online and have it delivered to your home., to initiate your application. Alternatively you could walk in to your nearest Axis Bank Branch and buy a FASTag.(However, the payment towards your tag must be made online) Another option to buy a FASTag is from toll plazas. While travelling through any toll plaza, one can buy a FASTag from the toll booth. Just remember to carry the registration and KYC documents when going for the purchase A FASTag can also be purchased across various E-Commerce portals

Can I get a FASTag for two-wheelers?

No, currently FASTag is not issued for two-wheelers.

What do I do in case I am selling my car/Buying a second-hand car, bearing a FASTag?

In case you are selling your car, please remove (destroy) the FASTag issued to it and close its linked wallet. On purchase of second-hand cars (bearing a FASTag) too, you shall need to remove its existing tag and issue a fresh FASTag under your name.

How do I surrender my FASTag and get the loaded amount back?

For assistance with the closure of your FASTag services, you can reach out to us at via your registered email id.

What are the documents needed to apply for FASTag?

You need to submit the following documents: Registration Certificate (RC) of the vehicle FASTag Application form

Is there any discount / cashback on toll payments using FASTag?

No, there is no cashback offered currently.

What are the charges for FASTag?

FASTag has a onetime Fee of Rs. 200.00. The refundable security deposit depends on the vehicle type.
Particulars Amount (INR)
Tag Issuance fee (one time) 0/- (inclusive of taxes) *Free Fastag limited period offer
Reissuance fee 100/- (inclusive of taxes)
Refundable security deposit 200/- (inclusive of taxes)

I have two vehicles, can I use one FASTag for two vehicles?

No, you will need to take two separate FASTags for the two vehicles. However you can have 1 wallet linked to both tags.

How will I get to know if and how much toll has been debited?

You will receive an SMS with requisite details on your registered mobile number as soon as the toll transaction takes place. Periodic statement of account can be obtained from the online portal.

Do I need to use any specific lane at the toll plaza for FASTag?

A vehicle with FASTag may use any lane at toll plazas by making cash payment. However, the FASTag will work only in the lanes demarcated for FASTag. Vehicle without valid FASTag entering FASTag lane will be charged double the applicable toll amount in cash.

How would I report an incorrect deduction and how will I get back the same?

You can report an incorrect deduction to our Customer Care Helpline number 18004198585. We will review your request and if found correct, we will revert the incorrect deduction.

I have FASTag and also balance amount, but I could not go through ETC lane. How do I get my FASTag checked/ rectified to see whether it is active or not?

You can raise a request regarding the same by calling the customer care 18004198585 or 1033

Can I avail a monthly pass?

Yes, you can avail the monthly pass and the facility is specific to each toll plaza. This can be availed through the toll plaza or through the NHAI website.

How can I recharge my FASTag account?

Customers can recharge through multiple modes

1. Online ( )

  • Login FASTag account using either of wallet ID, VRN or Mobile number followed by an OTP

2) Through NEFT/ IMPS:

  • Log into Internet Banking/Mobile Banking App
  • In payee details write either Wallet ID Number or Vehicle Number
  • In IFSC column write UTIB0000ETC and proceed with the payment

3) UPI:

  • UPI Handle:-netc.<10 digit Registered Vehicle Number>@axisbank

3) Auto Debit:

  • Exiting Axis Bank customers can avail auto debit facility by just activating Auto Load Set-Up from Online Portal.

What do I have to do if I have lost/ damaged my RFID Tag? What will happen to the account balance?

You will need to call our customer care number (18004198585) to block your FASTag. Once you take a new TAG, we will transfer the balance to the existing wallet account.

How do I block my FASTag account, in case my vehicle is lost?

You can call the customer care no. 18004198585 and block your FASTag account.

I reside within 10 km of a particular toll plaza. Do I need to take FASTag to get the concessions available for local vehicles?

You can purchase a FASTag to avail the concessions. Once you purchase the FASTag, you will need to submit the required documents (proof of residence) at the Acquiring Bank POS location to validate your residence within 10 km of a particular plaza. Once it is verified, you may avail the concession on the FASTag assigned to your vehicle.

In case of harassment/ misconduct/ discourteous/ rude behaviour of toll collection staff, what should we do?

In case of such a scenario, a complaint is to be lodged with respective Project Directors at the toll plaza. Further, the incident may be reported to us via our email at

How would I cross toll plaza, if ETC equipment is not working?

In case ETC equipment are not working and your FASTag account is having sufficient balance, please pay the toll fee in cash at the plaza. Additionally, please call our customer care and also report the issue with the concessionaire.

Is there any minimum value for FASTag recharge / top up?

Yes, the minimum recharge amount is Rs.100.00.

Why are the toll rates different for different vehicle categories?

Vehicles are categorized for the welfare of road users. This categorization is primarily based on the size and load they carry and damage done to the road and type of use (commercial/personnel) of a vehicle.

Is FASTag compulsory for any particular kind/category of vehicle?

FASTag is voluntary at this stage of the program. However, it may be made mandatory in future at some locations. FASTag is applicable for all categories, kinds, makes and types of vehicles.

On which highways / roads FASTag can be used?

FASTag is presently operational at 520+ toll plazas across National Highways. To find out list of toll plazas currently integrated with FASTag click here (List of toll plazas)

How can I register on the Online Portal?

At the time of buying FASTag your FASTag wallet will be created. You only need to login using VRN, Registered Mobile Number or Wallet ID followed by OTP.

What is the validity period of FASTag card?

The tag has a validity of 5 years and after purchasing, you only need to recharge/ top up the tag as per your requirement

What is the minimum balance for Fastag wallet's ?

The minimum limits for FASTag wallet is based on the vehicle class are mentioned below :
Vehicle Class Vehicle Class Description Threshold amount
4 Car / Jeep / Van 160
4 Tata Ace and Similar mini Light Commercial Vehicle 160
5 Light commercial vehicle 2-axle/ Mini Bus 250
6 Bus 3-axle 500
6 Truck 3-axle 500
7 Bus 2-axle / Mini-Bus 350
7 Truck 2-axle 350
12 Tractor / Tractor with trailer 550
12 Truck 4-axle 550
12 Truck 5-axle 550
12 Truck 6-axle 550
15 Truck 7-axle and above 650
16 Earth Moving / Heavy Construction Machine 550

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